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PRIVACY POLICY

1. Who is Reliance Abu Sandeep Private Limited?
  • 1.1 Reliance Abu Sandeep Private Limited is a company incorporated under the laws of India having its registered address at I Square, Survey No.7 Cadastral, Survey No.27A and Siddharth Nagar, Goregaon West, Mumbai, Mumbai Suburban, Mumbai- 400062 Maharashtra, INDIA ("Company"), offering various retail solutions for women and men, including, through its website and its mobile and tablet applications ("Platforms"), which inter alia facilitates the purchase of jewellery, lifestyle, fashion merchandise and such other products sold by the Company or under the brand name 'Abu Jani Sandeep Khosla' ("Products") to the users of the Platforms ("Users").
2. What is this Privacy Policy?
  • 2.1 This privacy policy (the "Privacy Policy"), together with the terms of use, describes the Company's policies and procedures on the collection, use and disclosure of the information provided by Users and Visitors (as defined herein below) of the Platforms. The Company shall not use the User's information in any manner except as provided under this Privacy Policy. Every User who accesses or uses the Platforms shall be bound by this Privacy Policy.
3. Why this Privacy Policy?
  • 3.1 This Privacy Policy is published pursuant to:
  • 3.1.1 Section 43A of the Information Technology Act, 2000;
  • 3.1.2 Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPI Rules"); and
  • 3.1.3 Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
  • 3.1.4 This Privacy Policy sets out the type of information collected from the Users, including the nature of the sensitive personal data or information, the purpose, means and modes of usage of such information and how and to whom the Company shall disclose such information.
4. What type of information is covered by this Privacy Policy?
  • 4.1 Personal information is information related to a visitor, or a combination of pieces of information that could reasonably allow him to be identified. Personal information may consist of full name, personal contact numbers, residential address, email address, gender or date of birth. While information such as date of birth in isolation may not be enough to uniquely identify the visitor, a combination of full name and date of birth may be sufficient to do so.
  • 4.2 Sensitive personal data or information is such personal information that is collected, received, stored, transmitted or processed by the Company, consisting of:
  •   • Password
  •   • Financial information such as bank account or credit card or debit card or other payment instrument details;
  •   • Physical, physiological and mental health condition;
  •   • Sexual orientation
  •   • Medical records and history;
  •   • Biometric information;
  •   • Any detail relating to the above personal information categories as provided to the Company for providing service; and
  •   • Any of the information received under above personal information categories by the Company for processing, stored or processed under lawful contract or otherwise.
  • 4.3 Please note that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information.
5. Users Note
  • 5.1 A condition of each User's use of and access to the Platforms and to other services provided by the Company to Users (collectively referred to as the "Services"), is his/her/its acceptance of the terms of use which also involves acceptance of the terms of this Privacy Policy. Any User who does not agree with any provisions of the Terms of Use or this Privacy Policy is advised not to accept the Terms of Use and may leave the Platforms.
  • 5.2 While browsing the Platforms, a User is not required to provide personal information as set out under paragraph 4.1 and paragraph 4.2 until and unless such User chooses to avail or sign up for any of the Services. All the information provided to the Company by a User, including personal information and personally identifiable information, is voluntary. The User has the right to request the withdrawal of his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use. It is the User's duty to ensure strict caution while giving out any personally identifiable information about himself/herself/itself or his/her family members in use of any of the Services. The Company does not endorse the content, messages or information found in any Services and therefore, the Company specifically disclaims any liability with regard to the Services and any actions resulting from the User's participation in any Services. As a condition to use the Services, you as a User agree to waive any claims against the Company relating to the same, and to the extent such waiver may be ineffective, you agree to release any claims against the Company relating to the same.
  • 5.3 Users can access, modify, correct and eliminate the data about him/her/it which has been collected pursuant to his/her/its decision to become a User. Any grievances in relation to the information shared by the User with the Company may be brought to the attention of grievance officer in accordance with clause 8 of this Privacy Policy.
  • 5.4 Users can access, modify, correct and eliminate the data about him/her/it which has been collected pursuant to his/her/its decision to become a User. Any grievances in relation to the information shared by the User with the Company may be brought to the attention of grievance officer in accordance with clause 8 of this Privacy Policy.
  • 5.5 For the use of the Services and purchase of Products, you may be required to pay the Company with a credit card, wire-transfer, or debit card through the Company's third party payment gateway provider and such third party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as "Financial Information"). All Financial Information collected from the Users' by the Company's third party payment gateway providers will be used only for billing and payment processes. The verification of the Financial Information shall be accomplished only by the User through a process of authentication in which the Company shall have no role to play.
  • 5.6 Personal information, personally identifiable information and / or Financial Information shall be collected by the Company on an ongoing basis, without need for further, separate consent from the User (aside from the acceptance of this Privacy Policy, as provided in paragraph 5.1) for one or more of the following reasons:
  • 5.6.1 To identify the User, to understand his/her/its needs and resolve disputes, if any;
  • 5.6.2 To set up, manage and offer products and to enhance the Services to meet the User's requirements;
  • 5.6.3 To provide ongoing service;
  • 5.6.4 To meet legal and regulatory requirements;
  • 5.6.5 To resolve technical issues and troubleshoot problems;
  • 5.6.6 To aid the Company in collecting monies from Users for transactions carried out on the Platforms;
  • 5.6.7 To keep Users apprised of the Company's (or third parties') promotions and offers;
  • 5.6.8 To customize User experience;
  • 5.6.9 To detect and protect the Company from error, fraud and other criminal activities;
  • 5.6.10 To enforce the Terms of Use; and
  • 5.6.11 Other reasons which, prior to being put into effect, shall be communicated to the Users through an update carried out to this Privacy Policy.
  • 5.7 The Financial Information collected from the Users is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. While the Company shall make reasonable endeavours to ensure that the User's personal information and the Financial Information is duly protected by undertaking security measures prescribed under applicable laws, the User is strongly advised to exercise discretion while providing personal information or Financial Information while using the Services given that the Internet is susceptible to security breaches.
  • 5.8 Due to the communications standards on the Internet, when a User visits the Platforms, the Company automatically receives the uniform resource locator of the site from which such User visits the Platforms, details of the website such User is visiting on leaving the Platforms, the internet protocol ("IP") address of each User's computer operating system, type of web browser the User is using, email patterns, and the name of the User's internet service provider. This information is used solely to analyze overall User trends and to help the Company in improving its Services. Please note that the link between the User's IP address and the User's personally identifiable information is not shared with third parties without such User's permission or except when required by law or to provide or facilitate the User with the Services. Notwithstanding the above, the User acknowledges the Company's right to share some of the aggregate findings, including the personal information provided by the Users in an unidentifiable form, and not the specific data with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business. The amount of information sent to the Company depends on the settings of the web browser used by the User to access the Platforms. The User may refer to the browser used, if the User wishes to learn what information is provided to the Company.
  • 5.9 The Platforms use temporary cookies to store certain data. The Company does not store personally identifiable information in the cookies. Information collected by the Company, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by the Company and may be used by the Company and third party service providers for technical administration of the Platforms, user administration, research, development, and other purposes. Additionally, the Company may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister concerns, service providers and service partners and other third parties (collectively referred to as "Other Parties").
6. Visitors Note
  • 6.1 No personal information or Financial Information is automatically collected from any visitors of the Platforms who are merely perusing or browsing the Platforms ("Visitor"). Nevertheless, the provisions of this Privacy Policy are applicable to Visitors, and Visitors are required to read, understand and accept the privacy statements set out herein, failing which they are required to leave the Platforms immediately.
  • 6.2 A User will not merely be a Visitor if the User has willingly submitted any personal information or Financial Information (including phone numbers, email addresses, responses to surveys, etc.) to the Company through any means, including email, telephone calls, telephonic messaging or while availing or signing-up for the Services. All such Visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy shall apply to the User.
  • 6.3 If you, as a Visitor, have inadvertently browsed any other pages of the Platforms prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting the Platforms should ordinarily clear all temporary cookies installed by the Company. All Visitors, however, are encouraged to use the "clear cookies" functionality on their browsers to ensure such clearing or deletion, as the Company cannot guarantee, predict or provide for the behaviour of the equipment of all the Visitors of the Platforms.
  • 6.4 If you are accessing the Platforms from outside India, it is solely your responsibility to ensure that your access does not breach or violate any local or national law applicable in the place from where you are making the access, for the time being in force.
7. Opt-Out Policy
  • 7.1 The third-party service providers with whom the Company may share personal information or Financial Information provided by Users are not permitted to market their own services or send promotional e-mails or engage in promotional communication with the Users. The Company provides all Users with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners. These settings can be found on the Platforms.
  • 7.2 If a User wishes to remove his/her/its contact information from all the Company's lists and newsletters, the User can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, the User can contact the Company at +919910702250. The Company reserves the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken.
8. Feedback or Concern
  • 8.1 For feedback or concern, if any, kindly contact Grievance Officer at: Email Address: Saudamini.Mattu@ril.com
Last updated: May, 2025
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